Hi I purchased a keyboard on kick starter but I never received it. can you assist me in who I talk to so I can redeem my purchase. Still keen on the keyboard just have not received it yet. Comments?

Anth

After backing this keyboard project on Kickstarter and receiving the product, I got disappointed a lot.
It doesn't have a switch to turn it off, just a auto turn-off function after some set time. If a button gets pressed by accident, e.g. when transporting it in a bag, it turns on.
The proprietary software is a frustration due to it's bad user interface and experience. It lacks a lot of features that are given with QMK firmware and VIA support.
I heavily doubt any future improvements. You can read about the bad support in the other comments and in Keebmonkey's discord.
In the end I don't use the keyboard at all and it feels like an unfinished product being sold here.

The keyboard itself is well assembled and okay to use ergonomically. Screens and encoders are nice.

A minor problem is that keypresses don't seem to reliably register. Regardless of the switch (I tired several) some keys just sometimes don't register on the first keypress, which makes for a bad typing experience.
The major problem is the software. It works, but very clunky, unintuitive and missing some features (like auto-shift). mod/key I tried to set up for shift/enter has too large of a delay to be usable. The software only works on Windows, couldn't make work with Wine on Linux, but worked with VirtualBox. There is no documentation.
I'm really hoping that through some firmware and software updates, this product becomes better. For now can't recommend it as a daily driver.

Good day.

I backed this keyboard on Kickstarter as it seemed intriguing. It is pretty much as advertised and the build quality is great, except that one of the switches came broken and I have had to replace it myself. Also the batteries seems to hold different amounts of charge (one exhausts quickers than the other). Finally the lack of manual to help with the cryptic key remapping software is frustrating, as it's not particularly intuitive to use.

The board arrived partially disassembled. I put it back together and found that 14 keys didn't work! After I replaced all the switches, all the keys worked normally. Very disappointed.
The key cap quality is mediocre. The plate is slightly irregular. The software isn't where the manual states, and it barely works. One small, pleasant surprise is that the knobs work out of the box under Linux!
The board itself is interesting, and after repairs, works. I'm hopeful that the software for updating the key mapping will improve, and the rough start will fade into memory. It's an interesting product that needs a LOT of improvement in quality control.

The keyboard is well built and everything has good quality (plate, PCB, keycaps, knobs, and so on). But some of the things that bothered me were:

- keys weren't working on the left side. I had to put some foam inside the plate to make an extra support for the switches
- terrible support. skkeys website has all links wrong, their support emails don't exist, keebmonkey also failed on after-sales
- proprietary software with inexistent guides. you have to download it and figure out what and how to do anything
- the plate came with a sort of "mold". i had to clean it with mineral oil. now it looks perfect
- sometimes i face ghosting on some keys. unexpected behavior considering this keeb has a 2.4 dongle and i use it 1m away from my computer

my luck was another comment saying people were helping on the discord, where we all suffer from the same issues.

overall, it's a good keyboard. let's see how they'll handle after-sales and future support for the keyboard (firmware updates, software updates, manuals...)

It is a really good keeb overall. Had no connection problems so far! The only 2 things that were not good were: 1 - around 15 switches were not working at all ( had to replaced'em with my own). 2 - the software for customization is kinda hard to get, still trying to make things right for me.