I am sending an email to support, but getting nothing in return so far. Reading these reviews, I am not hopeful for the future

All the negative reviews are true. It’s a new keyboard as a shot trying from a no build experience small company in shenzhen China.
I joined the discord for months, saw the issues are
1 zero supports, after you bought it, it’s done, all customers requests were ignored
2 a brunch of bugs and hardware issues and the key modification software are customized not open source.
3 black cares can have white solour defects.

Site doesn't let me update my first review so here's another. Keyboard had connection issues where keys wouldn't register or they would register multiple times (as if the key was held). Out of the blue Kickstarter notifies us about a firmware update addressing this issue so I perform the update. Followed instructions to the letter and it actually fixed that issue.... EXCEPT!!! Now another issue was brought on by this firmware update!!!! The left side led screen is not working like it's supposed to. By default that screen showed (from top to bottom) battery percentage, num lock indicator, caps lock indicator and active layer. After the update it displays battery percentage and "Split 54", matching what the right led displayed. Unfortunately the software does not have any settings or options for the led so nothing we can do except pray and hope they fix it properly the next time, if there even is one. To keep true to their theme of terrible customer service, Keeb Monkey has ignored any and every form of contact and so here I am in hopes that they see this and maybe do something to help their clients.

The material has stain, keyboard can’t be configured on Mac.

Don't buy unless a software update is out. Or it is opensourced. A trainee in the first year would make better software

Please do yourself a favor, don't buy it! It comes with switches that don't work, its color is not totally black, it is like a decolorizing plastic, the software is trash (and doesn't work on macOS), the space and enter are too far from other keys, when you try to enable a layer in combination with a modifier (shift for example) it doesn't work, support sucks (I'm trying to return it but nobody answers), etc. I can give plenty of reasons not to buy this keyboard, but I think you got it.

Please do yourself a favor, don't buy it! It comes with switches that don't work, its color is not totally black, it is like a decolorizing plastic, the software is trash (and doesn't work on macOS), the space and enter are too far from other keys, when you try to enable a layer in combination with a modifier (shift for example) it doesn't work, support sucks (I'm trying to return it but nobody answers), etc. I can give plenty of reasons not to buy this keyboard, but I think you got it.